Customer comments and reviews are very important when it comes to making a decision to use a business. There are several resources for people to get this information. The Better Business Bureau is a great resource to use. There are several other options as well like Yelp, Facebook, and just google searches where there might be an article in a news paper or other resource like Mommy Poppins.
The Pros of Online Customer Reviews:
- Free advertising and content for your business on another website.
- Improved customer trust and confidence in your business. TChis is particularly important for specialist retailers as it can provide an edge over competitors who do not use customer reviews.
- Potential conversion rate increases due to improved trust and confidence.
- Potential search engine results rankings improvement. Search engines take the number of appearances of business names into account when generating results rankings. This is increased through posts containing your business name.
- Improved customer credibility by allowing contrary reviews.
- Reduction in complaints and returns as customers can see any negative points about products before purchasing.
- The ability to highlight areas for improvement in your order process.
Every business is a little different. For us, our job is to make people happy and to make great memories. If we didn’t show up to events, our equipment was outdated, and people didn’t enjoy their events you would know right away. We are very happy to have been open since July 2010 and are continuing to grow every year. It is only because of all of the great people that we have meet throughout the years and the word of mouth along with the other reviews that has helped us to be the business that we are today!
The best way to thank a business is to let them know what you enjoyed, and anything else about your experience. It can be an option you would like to see them have or a service. It can be how to improve on something, but all feedback positive or negative is always very helpful to a company to know what to focus on. I hope we will meet in the future! Here are a few reviews that you can find online as well…
Just finished up our first birthday party with these guys and all I can say is WOW! The kids had an absolute blast! They played so many different games and Nick also played along. Not one complaint or peep from them the whole time! Seriously it was such an easy and fun party, the kids really enjoyed themselves and have all asked their parents to do this as well, and of course I recommend these guys! Thanks so much for making my sons party so wonderful! Shannon S.
The video game truck was a blast (thank you to Jason for a great job)! And the archery tag was a total hit (John was amazing in organizing and coaching the kids). I would highly recommend this company, and will be booking them again in the future! Great service and a guaranteed FUN party! Nicole M.
I just have to let you know, the person that came to do my son’s party was fantastic! He was ultra friendly, he even got down in the ground and crawled with my little nephew to make him part of the game. He did a wonderful job at including all of the kids and made the party fun and special!
I wish I remembered his name, I hope that you are able to find out who it was and thank him again for us!
Kristin and Tom